Frequently Asked Questions

Free Photos + Free Shipping & 2 Week Turnaround  
Browse Our Memorials Below

Do you have any questions?

  1. What size headstone should I order?

    Before you place an order for a headstone, it's important to speak with your cemetery to ensure everything goes smoothly. A quick call can help prevent delays and added costs. Use the questions below as a guide during your conversation:


    • Are there specific size or design restrictions for headstones in my plot?
    • Do you require any paperwork or pre-approval from the monument company?
    • Who handles the installation—the cemetery or a third-party service?
    • Are there any fees or permits that must be paid before you accept delivery?

    Getting clear answers to these questions will help ensure your headstone order and installation go as smoothly as possible.

  2. Can you provide a headstone size not shown on this site required by my cemetery?

    While we offer the most commonly accepted headstone sizes used in cemeteries across the country, some locations have unique requirements not listed on our website.


    No matter the size or style, we can create a custom headstone that meets your cemetery's exact specifications.


    Need a custom quote fast? Our Memorial Specialists are ready to help. Reach out anytime via:



    We’ll respond quickly with pricing and next steps for your personalized headstone.

  3. Are you able to help coordinate delivery & installation with my cemetery? 

    While it is the customer’s responsibility to arrange headstone installation,
    our knowledgeable team is always here to answer questions and point you in the right direction.


    We do not provide installation services ourselves,
    but we can help you understand what to expect and how to coordinate with your cemetery or a local installer.


  4. Will my headstone's final appearance resemble the one I designed on your website? 

    Once your order is placed, our graphic design team will create a detailed layout proof
    that reflects the design you created using our Design Tool.


    You’ll receive this proof by email. Before we begin production, it’s important that you carefully review the layout and confirm that everything looks correct.


    If you need any small changes or revisions, simply reply to the email with your requests.
    We’ll make the updates and send you a revised draft for approval.


    Nothing moves forward until you’re completely satisfied. It’s that easy.

  5. How soon will I get my headstone?

    Most orders ship within 2 weeks after we receive both your payment and approval of the emailed layout proof.


    That’s right — we ship faster than anyone else, and it’s included at no extra cost.


    Important: While we work hard to meet our production timelines, we do not guarantee specific shipment or delivery dates under any circumstances.


    Need it even faster? We offer RUSH processing with 1-week production for an additional fee, plus any applicable expedited shipping costs.

  6. Do you offer photos for my headstone?

    We use state-of-the-art technology to enhance and prepare your photo for engraving,
    reimagining it for the best possible result on stone.


    However, as much as we strive to improve every image, it is ultimately the customer’s responsibility
    to provide a high-quality photo from the start.


    For the best results, please upload a clear, high-resolution image—ideally 300 DPI or higher.

  7. Where should my headstone be shipped to? 

    We can ship anywhere in the world, with the most common delivery location being your local cemetery.
    We're happy to assist in coordinating the delivery to ensure everything goes smoothly.


    All orders within the contiguous 48 U.S. states include free shipping via UPS, FedEx, USPS, or LTL commercial freight for larger monuments.


    Every shipment is fully insured against damage for your peace of mind.

  8. What are you headstones made of?

    Every headstone we create is made from 100% pure quality granite—never marble or other materials that may fade or deteriorate over time.


    We proudly use both domestic and imported granites, selected for their durability, beauty, and consistency.


    Our lifetime guarantee covers every part of your memorial:
    - Granite color
    - Laser-engraved photos and text.


    When you choose us, you're choosing craftsmanship that’s built to last for generations.

  9. Why are your prices so low?

    We offer the best headstones at the best price—no compromises.


    Through advanced technology, expert design, and high-volume granite sourcing,
    we’re able to deliver premium memorials at prices others simply can’t match.


    Every headstone is made from 100% quality granite, with lifetime-guaranteed engraving and craftsmanship.


    Get more for your money—with Citizen Memorials, excellence is affordable.

  10. What happens if my headstone is damaged or lost in transit?

    Every headstone we ship is fully insured for 100% of the price you paid.


    If your memorial is ever lost or damaged during transit, we’ll replace it—no questions asked.


    Your peace of mind is our priority from the moment your order leaves our facility to the day it arrives.

Why Citizen Memorials?

Our Story
Citizen Memorials was built to raise the standard in the memorial industry. We saw an industry dominated by outdated processes, hidden fees, and impersonal service. So we created a company that does things differently—combining efficient operations, modern craftsmanship, and transparent pricing to deliver premium headstones without the premium hassle. Our approach is simple: high-quality products, clear communication, and a smooth, reliable customer experience from start to finish. By streamlining production and cutting out unnecessary markups, we’re able to offer custom memorials at fair, competitive prices—without sacrificing care or detail.
Our Commitment
At Citizen Memorials, we are committed to delivering exceptional craftsmanship backed by transparent, reliable service. Every monument we produce reflects our focus on precision, quality, and long-term durability. Our team prioritizes clear communication and operates with integrity at every step—offering honest pricing, efficient turnaround times, and expert guidance. We streamline the memorial process to make it as straightforward and stress-free as possible, upholding the standards of professionalism our customers expect and deserve.

Testimonials

Our Customers Love Us! 
Image

Rosa S.

/
Heart Upright
"From the moment I reached out, they treated me with such kindness and respect. Everything was handled beautifully, and I felt truly supported during a very difficult time." – Rosa
Image

Heather B.

/
Upright Monument
"We couldn’t have asked for a better experience. The team was kind, understanding, and delivered a monument that speaks volumes of love."
Image

Tim W.

/
Upright Monument
"Our whole family agrees — this was the most beautiful monument we’ve ever seen. The artwork was detailed and personal. Highly recommended."
Image

Mariah P.

/
Flat Marker
"You brought my vision to life with such care and precision. Everyone who visits says how beautiful the stone is. We’re beyond grateful."
Image

Thomas G.

/
Upright Monument
"This monument is a masterpiece. The engraving, the image, the craftsmanship — all top-tier. It’s a fitting tribute that will stand strong for generations."
Image

Angela W.

/
Upright Monument
"I wasn’t expecting the emotional impact of seeing the finished headstone — it was simply stunning. Thank you for going above and beyond."
Image

Robert T.

/
Upright Monument
"Every detail was handled with care. The final product was flawless, and we’re so grateful for how you honored our father’s memory."
Image

Larry & Denise C.

/
Slant Monument
"The stone exceeded our expectations. The photo engraving was perfect, and the lettering was so elegant. Thank you for your dedication."
Image

James & Carla H.

/
Upright Monument
"From the first phone call to the day it was set, the process was smooth and respectful. The detail on the stone was outstanding. Thank you for honoring our mother so well."
Image

Sheree L.

/
Upright Monument
"The moment I saw the stone in place, I cried. It’s everything I hoped it would be and more. Thank you for your compassion and talent."
Image

Brenda M.

/
Upright Monument
"Absolutely beautiful work. The stone was exactly as we imagined, and seeing it in person gave our family so much peace. You captured our loved one’s spirit perfectly."
Image

David R.

/
Slant Monument
"Professional, prompt, and deeply caring. They delivered something so meaningful that it brought comfort to our entire family."

Crafted with Care, Remembered Forever

1

Step 1: Design Tool

Easily create the right headstone with our simple online tool. Just choose a style or make your own—your design appears instantly.
2

Step 2: Design Proof

Our design team blends boundless creativity with true craftsmanship. Guided by your vision and our expertise, they’ll craft a one-of-a-kind memorial proof, refine it with you, and deliver a finished design that feels as personal as it is beautiful.
3

Step 3: Approval Process

You'll receive a detailed production proof showing the etching, layout, and exact dimensions. We won't move forward until you approve it, ensuring everything is made exactly to your specifications.
4

Step 4: Delivery

We ensure your headstone is delivered safely and on schedule, using only the most reliable carriers in the industry.
5

Step 5: Timeless Memorial

Seeing your finished headstone for the first time is a powerful experience. Thoughtfully crafted, it stands as a beautiful and lasting tribute to your loved one.

Get In Touch With Us


image
Phone

To discuss your headstone design or for any inquiries, please call us at 1-888-696-2318 Our dedicated team is ready to assist you with personalized support.

image
Text

Prefer to text? Send us your questions to     1-888-696-2318 and we'll guide you through the design process or any other assistance you may require. Fast, convenient, and always here to help.

image
Chat / E-Mail

For design support or help with your order, reach out to us at memorials@citizenmemorials.com. We're here to provide guidance and answers you need promptly.