Before you place an order for a headstone, it's important to speak with your cemetery to ensure everything goes smoothly. A quick call can help prevent delays and added costs. Use the questions below as a guide during your conversation:

• Are there specific size or design restrictions for headstones in my plot?
• Do you require any paperwork or pre-approval from the monument company?
• Who handles the installation—the cemetery or a third-party service?
• Are there any fees or permits that must be paid before you accept delivery?

Getting clear answers to these questions will help ensure your headstone order and installation go as smoothly as possible.

While we offer the most commonly accepted headstone sizes used in cemeteries across the country, some locations have unique requirements not listed on our website.

No matter the size or style, we can create a custom headstone that meets your cemetery's exact specifications.

Need a custom quote fast? Our Memorial Specialists are ready to help. Reach out anytime via:

• Phone
• Email
• Live Chat
• Contact Form

We’ll respond quickly with pricing and next steps for your personalized headstone.

We are always glad to assist with any cemetery or funeral home in the U.S. or Canada. To ensure clear and reliable communication, we work with them exclusively by email or fax.

While we’re happy to answer your questions by phone, please note that we do not place calls to cemeteries or funeral homes. If a cemetery or funeral home has inquiries, we will gladly respond—again, only through email or fax.

Please also note that approval, fees, and installation remain the customer’s responsibility. We do not provide cemetery approval services, installation, or installer coordination under any circumstances.

Once your order is placed, our graphic design team will create a detailed layout proof
that reflects the design you created using our Design Tool.

You’ll receive this proof by email. Before we begin production, it’s important that you carefully review the layout and confirm that everything looks correct.

If you need any small changes or revisions, simply reply to the email with your requests.
We’ll make the updates and send you a revised draft for approval.

Nothing moves forward until you’re completely satisfied. It’s that easy.

Most orders ship within 2 weeks after we receive both your payment and approval of the emailed layout proof.

That’s right — we ship faster than anyone else, and it’s included at no extra cost.

Important: While we work hard to meet our production timelines, we do not guarantee specific shipment or delivery dates under any circumstances.

Need it even faster? We offer RUSH processing with 1-week production for an additional fee, plus any applicable expedited shipping costs.

We use state-of-the-art technology to enhance and prepare your photo for engraving,
reimagining it for the best possible result on stone.

However, as much as we strive to improve every image, it is ultimately the customer’s responsibility
to provide a high-quality photo from the start.

For the best results, please upload a clear, high-resolution image—ideally 300 DPI or higher.

We can ship anywhere in the world, with the most common delivery location being your local cemetery.
We're happy to assist in coordinating the delivery to ensure everything goes smoothly.

All orders within the contiguous 48 U.S. states include free shipping via UPS, FedEx, USPS, or LTL commercial freight for larger monuments.

Every shipment is fully insured against damage for your peace of mind.

Every headstone we create is made from 100% pure quality granite—never marble or other materials that may fade or deteriorate over time.

We proudly use both domestic and imported granites, selected for their durability, beauty, and consistency.

Our lifetime guarantee covers every part of your memorial:
- Granite color
- Laser-engraved photos and text.

When you choose us, you're choosing craftsmanship that’s built to last for generations.

We offer the best headstones at the best price—no compromises.

Through advanced technology, expert design, and high-volume granite sourcing,
we’re able to deliver premium memorials at prices others simply can’t match.

Every headstone is made from 100% quality granite, with lifetime-guaranteed engraving and craftsmanship.

Get more for your money—with Citizen Memorials, excellence is affordable.

Every headstone we ship is fully insured for 100% of the price you paid.

If your memorial is ever lost or damaged during transit, we’ll replace it—no questions asked.

Your peace of mind is our priority from the moment your order leaves our facility to the day it arrives.